Terms and Conditions HiWinGame – Platform Terms of Use

Welcome to HiWinGame. By accessing, registering, or using the HiWinGame platform in any form — including via the website or mobile app — you are deemed to have read, understood, and agreed to all Terms and Conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you as the user and HiWinGame as the platform operator. If you do not agree with any provision stated herein, you are not permitted to use HiWinGame's services.

HiWinGame reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. However, for material and significant changes, HiWinGame will endeavor to notify active users via in-platform notifications. Continued use of the service after such changes are published constitutes your acceptance of the updated terms.

To use HiWinGame's full range of services — including placing bets, playing slots, bingo, and live casino — you must register and hold an active, verified account.

Registration requirements:

• Must be at least 18 years of age at the time of registration.
• Providing your full name as it appears on your national ID or official identity document.
• Providing an active, accessible email address.
• Providing a valid Indonesian phone number.
• Creating a strong, unique password to keep your account secure.

Each user is permitted only one active account. Creating more than one account for the same individual — whether using a different name, email address, phone number, or payment method — constitutes a violation of this policy. HiWinGame reserves the right to suspend or close all accounts involved and to void any balances or winnings held within them.

You are fully responsible for keeping your HiWinGame account login credentials confidential. Contact our support team immediately if you suspect your account has been accessed by an unauthorized party.

HiWinGame implements a Know Your Customer (KYC) process as part of our commitment to platform security and user protection. This verification process is mandatory before users can make a withdrawal.

Documents required for KYC verification:

• Valid National ID Card (KTP), front and back.
• A selfie photo while holding your ID card.
• Proof of ownership of the payment method used (if required).

All documents must be clear, unobstructed, and legible. HiWinGame will process verification within 1 to 24 business hours. Accounts that fail the KYC process or are found to have submitted fraudulent documents will be permanently blocked.

Data collected during the KYC process is managed in accordance with the HiWinGame Privacy Policy and will not be shared with third parties unless required by applicable law.

HiWinGame offers a variety of local Indonesia payment methods for deposits and withdrawals, including bank transfers (BCA, BRI, BNI, Mandiri), digital wallets (GoPay, OVO, DANA), and QRIS.

Deposit terms:

• Minimum deposit amounts are determined per payment method and displayed on the deposit page.
• All deposits must originate from a bank account or payment account held in the same name as the HiWinGame account.
• Third-party deposits are not permitted and will be returned or frozen.

Withdrawal terms:

• Withdrawals may only be made to a bank account or payment account registered in the verified user's name.
• KYC verification must be completed before your first withdrawal can be processed.
• The rollover requirement on any claimed bonus must be completed before the associated funds can be withdrawn.
• HiWinGame processes withdrawals within the timeframe shown on the withdrawal page, generally within minutes.

HiWinGame regularly offers various bonuses and promotions to new members and active users. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page.

General bonus terms:

• Every bonus carries a rollover requirement that must be fulfilled before the bonus funds or any winnings derived from them can be withdrawn.
• Bonuses are valid for one account per user, per household, per device, or per IP address.
• Bonus claims identified as abuse will be voided and the associated account may be suspended.
• HiWinGame reserves the right to modify, suspend, or cancel promotions at any time without prior notice.
• Bonuses cannot be transferred or directly redeemed for cash outside of applicable terms.

If there is a conflict between the general terms in this document and the specific terms of a promotion, the terms stated on the relevant promotions page shall apply for the duration of that promotion.

All games available on HiWinGame — including slots, bingo, live casino, and others — are operated to strict fair play standards. Game outcomes are determined by systems that have been independently tested and verified.

Strictly prohibited actions:

• Use of bots, automated scripts, or third-party tools to access or influence gameplay.
• Exploiting bugs or technical vulnerabilities on the platform. Users who discover a bug are required to report it to the support team.
• Colluding with other players to gain an unfair advantage.
• Transferring bonus balances between accounts or to other players.
• Any form of manipulation or cheating in gameplay.

HiWinGame uses advanced detection systems to identify behavior that violates our terms. Accounts found to be in breach will be suspended or permanently closed, and any wins obtained through such means will be voided.

HiWinGame sports betting covers hundreds of matches daily across a wide range of sports and both international and domestic competitions. All bets are subject to the applicable betting rules for each sport.

• Confirmed bets cannot be cancelled except in special circumstances such as match cancellation or an official ruling by the organizer.
• If a match is postponed or cancelled, bets will be returned to your account balance, unless specific terms apply to certain betting markets.
• HiWinGame reserves the right to cancel or revise bets accepted due to technical errors or incorrectly listed odds (obvious error).
• Maximum bet limits per event vary based on match type, market, and account level.
• Live bets may be declined or have their odds adjusted at any time based on evolving match conditions.

Account security is a shared responsibility between HiWinGame and its users. HiWinGame protects the platform with SSL encryption, multi-layer authentication, and real-time suspicious activity monitoring.

As a user, you are responsible for:

• Keeping your password confidential and not sharing it with anyone, including family members.
• Avoid accessing your account from public devices or unsecured Wi-Fi networks.
• Contact the HiWinGame support team immediately if you suspect unauthorized access to your account.
• Keeping your contact information up to date so security notifications are delivered correctly.

HiWinGame will never ask for your account password via email, phone, or live chat. Beware of phishing attempts impersonating HiWinGame.

HiWinGame reserves the right to suspend or close a user's account at any time if a violation of these Terms and Conditions is found, including but not limited to:

• Identity fraud or providing false information during registration or KYC.
• Owning more than one active account.
• Indication of bonus or promotion system abuse.
• Found to have engaged in cheating, collusion, or game manipulation.
• Use of funds from illegal sources (money laundering).
• Users under the age of 18.

Users may also request voluntary account closure at any time through the account settings page or by contacting the support team. Any remaining balance, after all applicable requirements have been met, will be returned to the registered payment method.

HiWinGame is committed to supporting responsible gaming practices. Our platform provides a range of tools and resources to help users maintain control over their gaming habits.

Responsible gaming tools available:

• Daily, weekly, and monthly deposit limits that users can set themselves.
• A temporary cooling-off option that lets users take a break from their account for a chosen duration.
• A permanent self-exclusion option for users who wish to stop playing entirely.
• Access resources and support for gambling addiction.

If you or someone you know feels they need help with their gaming habits, visit the Responsible Gaming for more information. We encourage all users to play only with funds set aside for entertainment.

HiWinGame provides a digital entertainment platform and makes every effort to ensure optimal service availability. However, there are limitations of liability that all users should be aware of:

• HiWinGame is not responsible for losses arising from internet connection disruptions on the user's end.
• HiWinGame is not liable for losses resulting from scheduled or unscheduled system maintenance.
• The decision to play and the amount wagered are entirely the user's responsibility.
• HiWinGame is not responsible for unauthorized access to an account resulting from a user's failure to keep their login credentials confidential.

The HiWinGame platform is provided "as is" and we continuously work to improve our service quality. Bug reports or technical issues can be submitted via our 24-hour live chat support team.

If you have any questions, objections, or need clarification regarding these Terms and Conditions, the HiWinGame team is ready to assist. Contact us via:

• Live Chat: Available 24/7 directly from within the HiWinGame app or website.
• Email: [email protected] (displayed as text only — not clickable).

Our support team operates in Bahasa Indonesia and is ready to provide clear, timely responses to every inquiry. For common questions, visit our FAQ us.